Ask the Tech Team: Your Cloud Voice FAQs answered

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Over the past 18 months we’ve had a lot of interest in one of our services, Cloud Voice, but customers have lots of questions and many aren’t sure if it is right for them.

Some of these questions are being driven by the current pandemic working situation, but more and more people and companies are wanting and needing more flexible communication strategies, so…

What is Cloud Voice?

Cloud Voice is a virtual phone system hosted in the cloud. This means that you don’t need to be based in an office to benefit from the traditional call management features. You will get all the functionality of a corporate system but at small business prices.

Wessex IT professionally builds the system specifically for your business’s needs, therefore giving you a tailored solution that works seamlessly in your business.

Just some of the features include:

  • Cost effective, no phone line installation required
  • Flexible, enabling you to work from any location
  • Full support for hot-desking
  • Generous inclusive call allowances to 01, 02, 03 numbers and UK mobiles
  • Call Centre support (queuing), reporting and dashboards
  • Hunt Groups
  • System menus (Auto Attendant)
  • And much more.


If you’re unsure if it is right for your business, we’ve answered some of the most common questions we get on Cloud Voice.

My broadband is slow. Can I use Cloud Voice and will it still work for me?

Yes, we can setup quality of service (QoS) on your router – what this does is give priority to voice traffic over data on your internet connection.  In some cases, we can also adjust the quality of the call by using a lower bandwidth codec.  It can even be used over 4G enabling truly flexible working – never miss a sales call again!

Can you get your office calls from home with remote working?

You can use our mobile app on your smart phone which rings at the same time as your office phone. This enables seamless integration for your business to give you a professional set up.

Voice messages are only accessible on our work phone system. Can Cloud Voice remove that issue?

Yes, voice messages can be emailed to individuals or groups.

Is my business too small to benefit from Voice Cloud?

Even single users can benefit from the functionality that Cloud Voice offers. It is inexpensive to set up, giving you minimal capital outlay. In fact, as a single or small user group, you can benefit greatly from never missing those important calls when you leave your desk.

You still get a landline number, which can make your business seem more credible and established than just having a mobile number. This can give confidence that your business is here to stay. You can even have multiple telephone numbers on the same phone system for example, a plumber might use several localised numbers for nearby towns.

What the future holds

ISDN and PSTN networks are due to be switched off by BT in 2025, so why not get ahead of the curve and beat the rush by thoroughly working through your Cloud Voice options with us and setting up your system now.

If you have a question that we haven’t covered above, or you want to talk through the options and costs for your business, give us a call.

Let us tame your IT

To discuss any of our services please call and speak to a member of our friendly team on 01403 29 29 30 or head over to our contact us page.