How we work
We pride ourselves on offering technology tamed: in a nutshell, straight forward, jargon-free, forward-thinking IT support and solutions which are tailored to meet your individual needs.
When you become a client (or are thinking about it) we start by listening. We take our time to get to know you and your business, your objectives and aspirations for the future so that we can deliver exactly what it is you need from your IT infrastructure.
Once your business goals and pain points are understood, we select from our carefully curated list of products, services, solutions and vendors – our “stack” or “technology toolbox” if you will. Our quotes and proposals are transparent, itemised and explained in terms of business outcomes. We sell solutions not servers – the technology is secondary.
We have an extensive onboarding process for new clients. It touches every corner of our business and our clients’ and is pulled together by the same software used by the world’s top IT service providers – in fact we’re recognised as one of them. We are clients’ most trusted provider and this process means we start our journey together on the right foot.
Security, documentation and monitoring are also big focuses. We can’t see what we can’t monitor, and we can’t manage what isn’t documented. Robust IT security is a necessity – a fact of life – a state of mind even – not a one-time exercise – and not optional.
Some of the key things we do to help clients achieve their goals include:
IT support agreements
Including service desk, monitoring, and complete network management
With expert deployment, management and migration services
Network infrastructure projects
From cabling to virtualisation and everything in between
A range of integrated and complimentary IT security services
a fully managed, consultative approach to hosting
From basic backup to full
off-site solutions with
Business-grade Cloud Voice
Having the Service Desk provide day-to-day IT support to our team has made a real difference to me. I’m free to concentrate on my other responsibilities and when I do take the occasional day off I can do it without worrying!
The recruitment industry demands responsiveness, and we expect the same from our IT provider. We rely on Wessex IT for our operations and our investments in cloud have paid dividends during the COVID-19 pandemic.
Scope has grown rapidly over the last 4-5 years. Wessex IT have always supported us through this growth with exceptional service becoming an invaluable partner that always has one eye on the future and suggested technologies and solutions that will keep us at the cutting edge.
As our business has grown, I’ve been able to trust Wessex IT to support our team and keep our systems relevant. I’m free to concentrate on my business and not day-to-day IT which has been an important factor in our growth.
I am accountable to the board for our IT expenditure. As well as ongoing support Wessex IT have delivered a number of capital projects and I can honestly say each has provided the Alexir Partnership with value-for-money.
I work with Wessex IT at high-level to plan and develop our IT. Confidence in their advice means we are able quickly implement changes to help achieve our goals.
Wessex IT are flexible, and easy to work with. Their staff are always friendly and professional, and make sure any support calls are followed through to full resolution.
They provide good advice and can tackle complex installation tasks at a reasonable cost.
The directors are hands-on, and always willing to take a call and discuss any issues we may have.