IT Support
Fully Outsourced or Co-Managed IT Support
"White Glove" Switching Experience
Proactive and Cloud-First Approach
24x7 System and Security Monitoring
Guaranteed Response Times and SLA
Expert IT support and outstanding service are at the core of what we do for over 200 business, charity and non-profit clients. These managed IT support clients have the freedom to build their business knowing that day-to-day management, IT support and cybersecurity are being taken care of by a team of IT serivce professionals.
Whether as a fully outsourced IT solution or complimenting your internal team; our comprehensive, fixed-cost IT Support Agreements provide help, guidance and oversight from our best ever IT service team.
To discuss any of our IT services please fill in our short form and one of our team members will be in touch right away.
No worries if contact forms aren’t your thing – our team are a friendly bunch and waiting for your call – 01403 29 29 30.
How easy is it to switch IT Support?
If you’re thinking about switching, it’s true that IT support can get complicated – but it’s nothing we haven’t seen before. Even with no documentation we can still quickly bring order to chaos and get a handle on problems. We have a fantastic array of skills and expertise within the team and there’s not much we won’t take on.
It all starts with a free assessment with your dedicated account manager (click here to book a call online). There’s no hard sell, we won’t pester you – we’re not like that. You can see what our clients have to say about us and even speak to other clients in your industry as well – just let us know.
How does IT Support works?
Based at our Cowfold office in West Sussex we have a fully staffed IT Support Service Desk headed up by our fantastic Service Desk Team leads Josh and Ean.
IT Support is provided by phone or email (its up to you!) and everything is tracked in our system so nothing gets missed. If it makes sense to attend to something in person we will; and have several company vehicles standing by.
What happens next?
The process starts with choosing IT support handover date. From there we’ll start our comprehensive client induction process refined and updated over the last 15 years. Starting our business IT support journey with the right foundations is key, and that’s why we spend so much time, in the beginning, to get things right.
When the day comes, we’ll be with you on-site at your office(s) and we’ll get started by building and validating documentation about your infrastructure. If your incumbent provider has provided a handover, we’ll also go through this with them as well. After that comes a security audit, backup audit and we begin monitoring things like your broadband. Throughout the day we’ll also be deploying our remote management software and IT Support Tags (discrete stickers) to allow us to easily identify and remote control your machine when you need us.
At the end of the process is a sit-down review with your account manager to discuss the results.
IT Support Benefits
Unlimited IT Support
No clock-watching or block hour contracts here
4 Hour Response
Relax knowing we’ll be there if you need us
Take Priority
As a contract client you join the front of the queue
Extended Hours
Our Service Desk opens 08:00 to 18:00 on UK working days and 24/7 for emergencies
Capacity
Small enough to care, big enough to deliver
Regular Reviews
Ongoing advice, guidance and recommendations
Client Portal
Manage tickets, projects and invoices
Monitoring
Hundreds of performance, health, network and security events monitored round-the-clock
Office 365
Full support and management of your Office 365 tenant
User Management
Timely and consistent provisioning for new starters and leavers
Renewals
We track software and warranty renewals so you don’t have to
Supplier Management
We work directly with your other suppliers and don’t play the “blame game”
Cybersecurity
Best practice and a range of complementary services
DNS Security
Cloud-based network security service from Cisco included at no extra charge
Backup Failsafe
Manual “if-all-else fails” backup system checks
Compliance
Ensure licensing compliance and help with Microsoft SAM audits
3rd Party Patching
We patch over 100 applications every week for our clients
Penetration Testing
In depth review of any 3rd party test reports to provide actionable solutions
Vulnerability Scanning
Review and guidance surrounding 3rd party PCI and vulnerability scan reports
MacOS & Linux
In-house support for MacOS and major Linux distributions like RedHat, Ubuntu, Debian and CentOS.
It’s all about commitment. With our IT Support Agreements we commit to manage a client’s IT like it’s our own. We take responsibility.
Richard Maynard
Director
We endeavour to not only get you working but to fix the root cause
Josh Taylor
Service Desk Team Lead
