IT Support


Fully Outsourced or Co-Managed IT Support

"White Glove" Switching Experience

Proactive and Cloud-First Approach

24/7 System and Security Monitoring

Guaranteed Response Times and SLA

Expert IT support and outstanding service are at the core of what we do for over 500 businesses, charities and non-profit clients. These managed IT support clients have the freedom to build their business knowing that day-to-day management, IT support and cybersecurity are being taken care of by a team of IT service professionals.

Whether as a fully outsourced IT solution or complimenting your internal team; our comprehensive, fixed-cost IT Support Agreements provide help, guidance and oversight from our best ever IT service team.

it support - Wessex IT_Sussex, Horsham, Brighton, West Sussex, East Sussex, UK
Let us tame your IT

To discuss any of our IT services please fill in our short form and one of our team members will be in touch right away.

No worries if contact forms aren’t your thing – our team are a friendly bunch and waiting for your call – 01403 29 29 30.

Occasionally, we would like to reach out regarding our news, services, and other relevant content that may be useful to your business. If you prefer not to receive this, kindly untick the box.

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How easy is it to switch IT Support?

If you’re thinking about switching, it’s true that IT support can get complicated – but it’s nothing we haven’t seen before. Even with no documentation we can still quickly bring order to chaos and get a handle on problems. We have a fantastic array of skills and expertise within the team and there’s not much we won’t take on.

It all starts with a free assessment with your dedicated account manager: click here to book a call online. There’s no hard sell, we won’t pester you – we’re not like that.  You can see what our clients have to say about us  and even speak to other clients in your industry as well – just let us know.


How does IT Support works?

Based at our Cowfold office in West Sussex we have a fully staffed IT Support Service Desk headed up by our fantastic Service Desk Team leads Josh and Ean.

IT Support is provided by phone or email (its up to you!) and everything is tracked in our system so nothing gets missed. If it makes sense to attend to something in person we will; and have several company vehicles standing by.

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it support - Wessex IT_Sussex, Horsham, Brighton, West Sussex, East Sussex, UK=what_happens_next

What happens next?

The process starts with choosing IT support handover date. From there we’ll start our comprehensive client induction process refined and updated over the last 19 years. Starting our business IT support journey with the right foundations is key, and that’s why we spend so much time, in the beginning, to get things right.

When the day comes, we’ll be with you on-site at your office(s) and we’ll get started by building and validating documentation about your infrastructure. If your incumbent provider has provided a handover, we’ll also go through this with them as well. After that comes a security audit, backup audit and we begin monitoring things like your broadband. Throughout the day we’ll also be deploying our remote management software and IT Support Tags (discrete stickers) to allow us to easily identify and remote control your machine when you need us.

At the end of the process is a sit-down review with your account manager to discuss the results.

IT Support Benefits

Unlimited IT Support

No clock-watching or block hour contracts here

4 Hour Response

Relax knowing we’ll be there if you need us

Take Priority

As a contract client you join the front of the queue

Extended Hours

Our Service Desk opens 08:00 to 18:00 on UK working days and 24/7 for emergencies



Small enough to care, big enough to deliver

Regular Reviews

Ongoing advice, guidance and recommendations

Client Portal

Manage tickets, projects and invoices


Hundreds of performance, health, network and security events monitored round-the-clock


Office 365

Full support and management of your Office 365 tenant

User Management

Timely and consistent provisioning for new starters and leavers


We track software and warranty renewals so you don’t have to

Supplier Management

We work directly with your other suppliers and don’t play the “blame game”



Best practice and a range of complementary services

DNS Security

Cloud-based network security service from Cisco included at no extra charge

Backup Failsafe

Manual “if-all-else fails” backup system checks


Ensure licensing compliance and help with Microsoft SAM audits


3rd Party Patching

We patch over 100 applications every week for our clients

Penetration Testing

In depth review of any 3rd party test reports to provide actionable solutions

Vulnerability Scanning

Review and guidance surrounding 3rd party PCI and vulnerability scan reports

MacOS & Linux

In-house support for MacOS and major Linux distributions like RedHat, Ubuntu, Debian and CentOS.


It’s all about commitment. With our IT Support Agreements we commit to manage a client’s IT like it’s our own. We take responsibility.

Business IT Support West Sussex Richard Maynard

Richard Maynard


We endeavour to not only get you working but to fix the root cause

Business IT Support Wessex IT Josh Taylor

Josh Taylor

Service Desk Team Lead

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