We are happy with our IT


Great job! You’ve probably got everything covered but just in case, you might find this handy checklist useful:


  • Secure Password Management for IT included
  • Secure Password Management for Staff included
  • DNS Security included
  • 3rd Party Application Patching included
  • Two-Factor Authentication (Cloud Services) free and paid options offered
  • Two-Factor Authentication (On-Premises and Private Cloud) offered
  • Endpoint Encryption Monitoring (BitLocker / FileVault) included
  • Monitored Endpoint Protection / Anti-Virus included
  • Security Awareness Training offered
  • Next-generation IPS/IDS/UTM Firewall(s) offered
  • Phishing Simulation offered
  • Dark Web Monitoring offered


  • Comprehensive Documentation included with access any time
  • Unlimited Support included – no clock-watching
  • Sufficient engineers available to support my business
  • Service Desk opening hours suit my business hours
  • Support Tags (asset stickers) that quickly connect engineers to the right user
  • User onboarding and offboarding included
  • Client Portal included
  • Regular Reviews included
  • Access to remote support tools (RMM) for internal IT staff included
  • Comprehensive Server and Endpoint Monitoring included
  • Manual fail-safe backup checks included
  • Backup and Disaster Recovery (Cloud Services) in place
  • Backup and Disaster Recovery (On-Premises and Private Cloud) in place
  • Periodic Disaster Recovery Simulation offered
  • IT Asset information/reports readily available


  • Similar customers / sectors
  • Microsoft Partner and Cloud Solution Provider
  • Relationships with leading vendors relevant to my business
  • Cloud, Data Centre, and Private Cloud
  • Licensing
it support=what-happens-next
Let us tame your IT

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