We outsource our IT
If you’re here, reading this, then your current provider probably has room for improvement.
Maybe you’ve suffered a security incident; maybe you’re just fed up with downtime and slow responses; or worst of all perhaps you’ve lost confidence?
Your IT service provider is in a privileged, trusted position. Fixing problems quickly is a given and you should have absolute confidence.
What to expect from your IT Managed Service Provider (MSP)
- Technical excellence and focus on best practice
- A comprehensive Security stack
- A Service Desk that resolves issues with minimal fuss or involvement from you
- Regular reviews
- Sharing of documentation and asset information
- Secure management of your passwords, and a solution for your staff to do the same
- A customer portal to keep an eye on tickets and projects
- Partnerships with carefully selected, industry-leading vendors
- Expertise with on-premises, data centre and cloud solutions
- Sophisticated remote monitoring and management of your estate
- Robust, tested backup and disaster recovery options for local and cloud services
- Clear and transparent quotes and invoices
- Licensing and compliance expertise
- Turnkey solutions – you shouldn’t have to order or provision anything yourself
- The “right size” – not too small, not too large
- No blame-game or finger-pointing tactics leaving you stuck in the middle
How does your existing provider measure up? If this checklist turns out to be more of a wish list, please consider booking a discovery call with one our experts – or just get in touch.
To discuss any of our services please call and speak to a member of our friendly team on 01403 29 29 30 or head over to our contact page.
