IT Support Sussex
Fully Outsourced or Co-Managed IT Support
Proactive and Cloud-First Approach
Official Microsoft Solution Partner
24/7 System and Security Monitoring
Guaranteed Response Times and SLA
IT Support Sussex for Ambitious Businesses
We specialise in providing expert IT support and exceptional service in Sussex. With a strong focus on supporting over 500 businesses in Sussex and further afield, our goal is to ensure that their day-to-day IT management, cybersecurity, and business IT support needs are met by our team of dedicated professionals.
Whether as a fully outsourced IT support solution or comanaged with your internal team in Sussex; our comprehensive, fixed-cost IT Support Agreements provide help, guidance, and oversight from our best-ever IT Support team for Sussex businesses.
Our IT Support Sussex includes:
How easy is it to switch IT Support Sussex?
If you’re thinking about switching your business IT support in Sussex, it’s true that IT can get complicated – but it’s nothing we haven’t seen before. Many other organisations in Sussex have switched, and even with no documentation we can quickly bring order to chaos and get a handle on problems. We have a fantastic array of skills and expertise within the team (who all live in and around Sussex) and there’s not much we won’t take on.
It all starts with a free assessment with your dedicated account manager – you can book one online or fill in the short form below. There’s no hard sell, we won’t pester you – we’re not like that. You can see what our other clients in Sussex have to say about us and even speak to other clients in your industry as well – just let us know.
Book your Free IT Audit in Sussex
If you’ve been wondering whether your IT is up to scratch, then you’re in the right place. Fill in our short form and one of our team members will be in touch right away to arrange your free IT audit in Sussex.
From there we’ll send a senior engineer out free of charge to your site(s) in Sussex for as long as it takes to get an understanding of where you are, where you’re going, and what we’ve got to do to get you there.
No worries if contact forms aren’t your thing – our team are a friendly bunch and waiting for your call – 01403 29 29 30.
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What happens next?
The process starts with choosing IT support handover date. From there we’ll start our comprehensive client induction process refined and updated over the last 19 years. Starting our IT support in Sussex journey with the right foundations is key, and that’s why we spend so much time, in the beginning, to get things right.
When the day comes, we’ll be with you on-site at your office(s) and we’ll get started by building and validating documentation about your infrastructure. If your incumbent provider has provided a handover, we’ll also go through this with them as well. After that comes a security audit, and backup audit and we begin monitoring things like your broadband. Throughout the day we’ll also be deploying our remote management software and IT Support Tags (discrete stickers) to allow us to easily identify and remote control your machine when you need us.
At the end of the process is a sit-down review with your account manager to discuss the results.
Feedback from Clients in and around Sussex
Having the Service Desk provide day-to-day IT support to our team has made a real difference to me. I’m free to concentrate on my other responsibilities and when I do take the occasional day off I can do it without worrying!
The recruitment industry demands responsiveness, and we expect the same from our IT provider. We rely on Wessex IT for our operations and our investments in cloud have paid dividends during the COVID-19 pandemic.
Scope has grown rapidly over the last 4-5 years. Wessex IT have always supported us through this growth with exceptional service becoming an invaluable partner that always has one eye on the future and suggested technologies and solutions that will keep us at the cutting edge.
As our business has grown, I’ve been able to trust Wessex IT to support our team and keep our systems relevant. I’m free to concentrate on my business and not day-to-day IT which has been an important factor in our growth.
I am accountable to the board for our IT expenditure. As well as ongoing support Wessex IT have delivered a number of capital projects and I can honestly say each has provided the Alexir Partnership with value-for-money.
I work with Wessex IT at high-level to plan and develop our IT. Confidence in their advice means we are able quickly implement changes to help achieve our goals.
Wessex IT are flexible, and easy to work with. Their staff are always friendly and professional, and make sure any support calls are followed through to full resolution.
They provide good advice and can tackle complex installation tasks at a reasonable cost.
The directors are hands-on, and always willing to take a call and discuss any issues we may have.
Managed IT Support Sussex FAQs
1. What is Managed IT Support?
Managed IT Support is outsourced IT Support services provided through a retainer-based contract, typically lasting for a fixed duration – often a year or more. During this period, the provider acts as an extension of your company, assuming responsibility for your IT infrastructure and support needs. This includes help desk support, reactive visits to address issues, and proactive maintenance activities.
2. What does Managed IT Services include?
To give you a flavour, our managed IT support services Support Agreement includes:
- Priority technical support, incident response and remedial work
- Installation of replacement parts
- Day to day administration of IT systems and services
- User management (e.g. starters, leavers and movers)
- Software updates
- Regular reviews to provide ongoing advice, guidance, and recommendations
- Software lifecycle management
- Management of third party vendors and their support process on your behalf
- Response to virus, malware and security incidents
- Expert software licensing and compliance advice
- Inventory, hardware audit and asset tracking reports
- DNS layer security from Cisco Umbrella (or similar) at all sites
- Service and warranty tracking and renewal management
- Backup system monitoring and manual monthly check (failsafe)
- Microsoft updates (patches) as supported by Microsoft and our Remote Monitoring and Management (RMM) tool
3. Is remote support included in the Managed IT Support services package?
Absolutely! Our Managed IT Support in Sussex services offers remote support as part of the package. We understand the importance of promptly resolving any issues that may arise, and our dedicated helpdesk is readily available to provide remote assistance. You can easily log a support ticket through our user-friendly portal or communicate with our support team over the phone or email – whatever suits you. This streamlined process allows us to efficiently address common issues, ensuring minimal disruption to your employee’s workflow and enabling them to get back to work swiftly.
4. What type of companies are right for Managed IT Support Sussex services?
There is no specific type of company that is considered the “right” fit for these services. Small and medium-sized businesses often rely on managed IT service providers to handle their entire IT infrastructure, allowing them to concentrate on their core operations. On the other hand, larger businesses may engage MSPs to assist their in-house IT teams by offloading routine IT tasks, enabling their internal staff to focus on more strategic and long-term initiatives.
5. Can you provide IT Support Sussex alongside my existing IT team?
We understand that in-house IT teams sometimes need extra help. You may need additional IT support for increased day-to-day activities, meeting crucial deadlines or to help with something you haven’t been able to skill up on yet. Heaven forbids you might even want to take a holiday! We are experienced in working with existing IT staff and IT managers in a collaborative and comanaged way.
6. I need fully outsourced and managed IT Support Sussex. Can you help?
Absolutely. Take advantage of our managed IT support in Sussex and upgrade to Wessex IT today. Get started with our free IT audit for Sussex businesses.
