About Us

Glen is a seasoned 3^rd Line Wintel and M365 Engineer, combining deep technical knowledge with proven leadership in service delivery and infrastructure support. Specialising in Active Directory, VMware, SCCM and M365 environments, Glen thrives in high-stakes, live production scenarios where strategic planning and hands-on expertise are essential.

In addition to his technical capabilities, Glen brings valuable team management experience. He has led initiatives to perform team-wide SWOT analyses and develop skills matrices, enabling clear visibility of strengths, growth areas, and training needs across technical teams. He regularly delegates workload, manages ticket distribution to maintain SLAs, and ensures optimal use of team resources.

Widely regarded as a go-to mentor, Glen is known for coaching colleagues, sharing practical knowledge and being the person teammates consistently turn to for guidance. His ability to translate complex issues into clear solutions—paired with a calm, supportive approach—makes him a key pillar in any technical team.

From scripting automated licensing systems in Azure to managing VMware upgrades with zero downtime, Glen’s work is defined by clarity, quality, and care. He blends technical depth, leadership, and a passion for empowering others, delivering not just results—but reliability.