The phone ringing is often a good sign for any busy business, but do you know about your service levels? Your missed and unreturned calls? Your important stats and information?
Particularly during your busiest times of the day, you might easily miss something; this is where call reporting steps in to give you the visibility that your business needs.
What is Call Reporting?
Call reporting helps to find ways to make your business better.
Call reporting is a user-friendly tool that provides businesses with fully integrated call analytics, helping improve customer experience and satisfaction by enabling quick decisions on call activity. Call reporting works with both cloud and on-site phone systems to give you instant call analytics, allowing businesses to see important call details using real-time reports, easy-to-use dashboards, and call recordings.
You can make smarter choices about your phone system, working departments, and user call habits, in order to help serve your customers in the best way possible.
What’s included in Wessex IT Call Reporting?
Our call reporting allows you to drill into:
• Busiest Times of the Day: to ensure that specific teams have adequate staffing resource during those busier times.
• Service Level: what is the average time in which you are able to answer your own calls? How many calls are answered versus how many are missed?
• Outbound Call Monitoring: to ensure that your outbound sales teams are consistently hitting their call targets.
• Missed and Unreturned Calls: to ensure that you have all the important information needed from missed calls, and that you are calling people back in a timely manner.
• Direct Dial Reporting: to ensure that, at a user level, all of the teams within your business are working hard.
• Check Specific Call Logs: to ensure that you can help answer any questions that your customers may ask you.
… and so much more!
Take the guess work out of it.
If your business is performing well over the phone, then it’s definitely something to shout about!
Let our call reporting help your business’ visibility.
Call us, or contact your Account Manager directly, to find out how we can integrate call reporting within your business.
Get In Touch!
Are you and your business interested in having your IT looked after by a trusted, Sussex-based, leading IT support business? Then look no further than Wessex IT. Why not get in touch with us to organise a free IT Services Audit? You might be surprised by what we find! We would love to hear from you — you can find our contact details here.
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You can even check out what our clients have to say about us and our services here!
Check out what we can do for you in regard to preparing for The Big 2025 PSTN and ISDN Switch-Off and setting you up for the future here!
Wessex IT can help your business navigate the switch to SoGEA and VoIP services. We can advise, migrate, and support your business during the switch-off, so you can be reassured that your current and future IT systems are in good hands.
If one of your services that we already provide is going to be affected by the switch-off, we will guide you through the change. Things won’t just stop working.
If you’re looking to move or upgrade current services with other suppliers, we offer a variety of solutions that can replace and often improve your current communications. Our range of broadband products are suitable for all types of organisations.
