About us
How we work
We pride ourselves on offering technology tamed: in a nutshell, straight forward, jargon-free, forward-thinking IT support and solutions which are tailored to meet your individual needs.
When you become a client (or are thinking about it) we start by listening. We take our time to get to know you and your business, your objectives and aspirations for the future so that we can deliver exactly what it is you need from your IT infrastructure.
Once your business goals and pain points are understood, we select from our carefully curated list of products, services, solutions and vendors – our “stack” or “technology toolbox” if you will. Our quotes and proposals are transparent, itemised and explained in terms of business outcomes. We sell solutions not servers – the technology is secondary.
We have an extensive onboarding process for new clients. It touches every corner of our business and our clients’ and is pulled together by the same software used by the world’s top IT service providers – in fact we’re recognised as one of them. We are clients’ most trusted provider and this process means we start our journey together on the right foot.
Security, documentation and monitoring are also big focuses. We can’t see what we can’t monitor, and we can’t manage what isn’t documented. Robust IT security is a necessity – a fact of life – a state of mind even – not a one-time exercise – and not optional.
Some of the key things we do to help clients achieve their goals include:
I would just like to let you know what a professional job Alex undertook for KPS. We had a comms room that was totally overrun with wires and had really gotten out of control and potentially dangerous, so we needed to have a complete rework of the room to tidy up all the wires, leads and the actual comms cabinet. Alex was really helpful and undertook it out of hours for us to minimise disruption, so started late on Friday and worked into Saturday, and was back on site on Monday to check all systems were working for us. – which all were. Could not fault his work and communication during the whole process. Thank you – we are so happy with the works and end result.
I Just wanted to say what a great job you and your team did specifying and setting up my laptop. Your service was beyond excellent! I am delighted. I’ve been working with IT companies for over 20 years and I opened the box and I said to my wife, “Let’s see if it works with one button press.” And it just worked. I have never had that happen in 30 years – Bravo!
Really happy with the Microsoft Teams Meeting System in our Dublin office. It’s made those hybrid meetings where we have a number of internal representatives meeting with various externals at different locations a dream. The picture and sound is really clear and the sharing function is really easy to use. The team at Wessex IT was great at troubleshooting any small teething problems we had from the start. In fact, it suits us so well that we are now looking at implementing the same system at different sites.
Having the Service Desk provide day-to-day IT support to our team has made a real difference to me. I’m free to concentrate on my other responsibilities and when I do take the occasional day off I can do it without worrying!
The recruitment industry demands responsiveness, and we expect the same from our IT provider. We rely on Wessex IT for our operations and our investments in cloud have paid dividends during the COVID-19 pandemic.
Scope has grown rapidly over the last 4-5 years. Wessex IT have always supported us through this growth with exceptional service becoming an invaluable partner that always has one eye on the future and suggested technologies and solutions that will keep us at the cutting edge.
As our business has grown, I’ve been able to trust Wessex IT to support our team and keep our systems relevant. I’m free to concentrate on my business and not day-to-day IT which has been an important factor in our growth.
To discuss any of our services please fill in our short form and one of our team members will be in touch right away.
No worries if contact forms aren’t your thing – our team are a friendly bunch and waiting for your call – 01403 29 29 30.