VoIP Analytics: The Power of Real-Time Call Monitoring
Effective communication is crucial for businesses to succeed in today’s fast-paced environment. Despite increased use of Teams, Zoom and the like; phones are still a key business tool when it comes to working with customers and winning new business. Cloud Voice Analytics is a fantastic tool for getting a handle on how effectively your business […]
Response to Critical Outlook Vulnerability (CVE-2023-23397)
You may have heard about a recently disclosed critical vulnerability in Outlook. This vulnerability is particularly bad because it allows an attacker to gain sensitive authentication information just by sending you an email. You don’t even have to open it! Despite Microsoft only being aware of limited, targeted exploitation of this vulnerability we need to […]
Microsoft 365 Data: 4 Reasons To Have A Backup
The increasing dependence on cloud technology has led to a significant shift in how businesses store, manage, and access their data. However, a common misconception people have about using Microsoft 365 is that there is no need to back up Microsoft 365 data because Microsoft does all that automatically. Despite the common misconception that Microsoft […]
The Importance of a Business Email Signature
Email is a vital tool for businesses to communicate with customers, suppliers, and partners. Many of us send and receive hundreds of them on behalf of our business every week. Based on the statistics provided in the study, the number of email users worldwide is expected to grow in the coming years. This growth is projected […]
2025 Switch Off | SoGEA and VoIP
The clock is ticking You may already be aware that the age of the analogue phone is ending. WLR (Wholesale Line Rental) is being replaced by an IP (Internet Protocol) system as old copper lines can not deliver the volume or quality of voice data needed in this increasingly evolving digital world. With PSTN (Public Switched […]
2022 – Year in Review
It’s incredible how swiftly years are passing by. With 2023 being just around the corner, we’re feeling nostalgic again. Looking back at 2022, there were so many great moments that it is hard to narrow them all down. So here are a few of the many Wessex IT highlights of the year. MSP 501 Wessex IT has […]
