A day in the life… of a service desk engineer

Meet Ean Underdown, Service Desk Engineer. He joined the Wessex IT team in August and has 8 years in the industry, so our customers are in safe hands. Ean shares all about his role of helping customers, and also gives an insight into what an IT engineer does in their downtime. Spoiler – it’s more […]

A day in the life…of a team leader

Welcome to Ian. Many of our clients who have joined us from E-mpower.IT will know Ian. He’s supported clients on almost everything and he now can provide his expertise to even more businesses. Ian shares more about his role and what’s next, as well as sharing an insight into family life and keeping fit! 1. […]

A day in the life… of a projects engineer

Meet Ryan. He is one of our Projects Engineers. He is relatively new to the projects team, having also worked on the service desk. Ryan has built good relationships with clients, often meeting them on site and has a good technical understanding to help deliver projects. We’ve asked Ryan to share a day in his […]

A day in the life… of a service desk team leader

Meet Josh. Many of you will know him as one of our Service Desk Team Leaders. But how well do you know him and what he does in his role to support customers with their IT requests? After 10 years in IT, Josh knows his stuff and has seen many IT set ups, issues and […]